~ Technical Support ~
--- We're here to help ---
We have multiple ways to get technical support for when your internet goes out.
1) Call the Office: 580 323 1601 Monday though Friday 8AM TO 5PM.
2) Send us a Private Message on Facebook: There are times you may need technical support after hours or on weekends. Send us a private message on our Facebook page - Omega 1 Communications and we will try to respond as soon as someone is available. (We usually will try to post any outages or upgrades/repairs we might have or be working on. If you have a Facebook look us up under Omega 1 Communications.)
3) Email: Send an email to support@omega1w.net (Checked
4) Our website - That's where these videos come in hand. 90% of the time these videos will assist in resolving your issues like speed and connectivity.
WHY IS MY INTERNET SLOW
Not sure why your internet might be running slow. This video explains some the things that could be affecting your speeds. If you don't believe it's due to capacity please continue on to the next video
HOW TO REBOOT YOUR ROUTER & RADIO
Most times when you're experiencing internet issues weather it's slow speeds, connectivity, high ping times, etc... Simply rebooting your router and radio outside of your house for 10 to 30 seconds resolves most issues. This video will provide step by step instructions so that you can successfully reboot your equipment.
Be Careful Not to Hit the Reset Buttons.
HOW TO BYPASS YOUR ROUTER
Sometimes a reboot might not solve your problem. Unless we've posted an outage on our Facebook... it could mean your Internet is still up. It could mean the problem is your router. This video will walk you through bypassing the router to see if you have internet directly plugged into our radio. If you do have internet once you bypass it could only mean a few things. 1) Your router went bad, and you will need to get replaced and reprogrammed. 2) Your router got reset and needs to be reprogrammed. Bring it to our office and we'll reprogram it for free.